Your privacy is important to us at Wanderlust Products Pty Ltd (ACN 634 882 830) (Wanderlust).
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
1. THE TYPE OF INFORMATION WE COLLECT
The type of personal information we collect from you depends on your dealings with us. Where possible,
we collect personal information directly from you. The personal information we collect from you may
include, but is not limited to:
1.1 information about your identity, including your name and contact details (such as your address, email
address, telephone number);
1.2. your age, gender and date of birth;
1.3. your company name (if applicable);
1.4. your credit card or other financial details;
1.5. information relating to your personal health, fitness and wellbeing;
1.6. information about your device, your location, websites visited and your IP address;
1.7. information about the products and services you view on our website for re-marketing purposes;
1.8. information about your shopping preferences or purchase history;
1.9. details of the products and services you have enquired about or ordered through us;
1.10. information you provide to us directly through our website or indirectly through your use of our website;
1.11. information you provide to us through competitions, surveys (including our online health and wellbeing
surveys) or other promotional activities; and/or
1.12. other personal or sensitive information that you may provide to us from time to time or that we may
collect during the course of providing our services to you.
2. HOW WE COLLECT INFORMATION
We may collect personal information about you in a number of ways. Primarily, we will collect information from you when you purchase our products, use our website (including ordering products online), join one of our mailing lists, participate in our surveys (including our online health and wellbeing surveys), enrol in a seminar, workshop or other training opportunity with us, communicate with us or any other time you provide personal information to us.
We may also collect personal information from you through cookies used on our website (discussed further below).
Some information may be automatically collected through our use of ‘cookies’ on the website. Cookies are
small files installed in your website browser or on your device used to recognise customers that revisit
our website and to help us enhance and customise your experience. Cookies provide us with information
about customer behaviour such as pages viewed, products purchased and the customer journey around our
website. Information collected from cookies may include personal information.
The default setting of most internet browsers enables the acceptance of cookies. Through your internet
browser you can disable cookies, delete cookies installed in the past, prevent the placement of certain
cookies or ask to be notified every time a request is made to place a cookie. Please note however that our
website may not work as intended if you disable or prevent the placement of certain cookies.
4. THE REASONS WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
We generally use and disclose your personal information for the purpose for which it is collected, including:
4.1. to provide you with products and services, including product and service recommendations, and to
allow you to access and use our website;
4.2. for marketing and promotional purposes, including to send you information about our products and
services (and the products and services of our partners), competitions, surveys or other promotions and
value-add services that we think may be on interest to you;
4.3. to send you communications, respond to your enquiries or to provide information requested by you; and
4.4. to comply with our legal obligations, handle any disputes, queries or complaints, investigate or detect
crime, fraud or anti-social behaviour and enforce our agreements with third parties.
5. SHARING YOUR PERSONAL INFORMATION
Your personal information may be disclosed to our employees, officers, directors or related bodies corporate.
We may also disclose your information to third party partners, service providers and contractors with whom
we work. This may include our website host providers, payment operators, promotional partners or other
third parties who provide services to us or on our behalf or to whom we provide services. Where you have
expressly authorised a third party to receive certain information held by us, we will disclose such information
to that authorised third party.
If our business or assets are sold or transferred, we may disclose your personal information to the purchaser,
potential purchaser (including their advisors) or any successor in title of our business and/or assets.
Your personal information may also be disclosed to regulatory or investigative bodies, government or law
enforcement agencies or as otherwise required or permitted by law. In such circumstances we are not under
an obligation to try and restrict disclosure of your personal information.
6. PROMOTIONAL COMMUNICATIONS
From time to time, we may send you promotional communications and information about our products and
services or the services of our trusted third party partners.
If you prefer to not receive promotional communications from us, you may opt-out or withdraw your consent
at any time by contacting us or by using the unsubscribe facility we offer in our electronic messages.
7. INTERNATIONAL DATA HOSTING AND TRANSFERS
Some of our trusted third party suppliers and contractors are located outside of Australia.
You consent to the disclosure of your information to our third party suppliers and contractors including those
located in Australia and overseas.
We will take reasonable steps to ensure that any overseas third party suppliers or contractors deal with
personal information in a way that is consistent with the Privacy Act however you acknowledge that we
cannot prevent the use (or misuse) of personal information by others.
8. SECURITY OF YOUR PERSONAL INFORMATION
Security of your personal information is important to us and we take reasonable steps to protect the personal
information we hold from misuse, interference and loss, as well as unauthorised access, modification or
disclosure, as required by the Privacy Act. For example, data is protected through usernames and passwords
and the software programs we use encrypt information as it is transmitted over the internet through Secure
Sockets Layer Certificates.
While we endeavour to ensure your personal information is protected, we cannot guarantee the security of
personal information you disclose to us.
9. THIRD PARTY WEBSITES
We may display content or links to websites operated by third parties on our website. Such content or links
are not operated by us and are provided for your convenience only.
If you click on any content or links of a third party you may leave the Wanderlust website, in which case the
collection, use, storage and disclosure of your personal information will be governed by the privacy policies
and practices of the relevant third party. We are not responsible for the privacy or security practices of third
You may deal with us using a pseudonym or without providing us with any personal information. Please note
however that if you provide a pseudonym or choose to remain anonymous, we may not be able to provide
you with certain services which require us to know your correct identity.
11. ACCESS AND CORRECTION
You have certain rights to access personal information we hold about you. To request access to personal
information we hold about you, please contact our Privacy Officer. We will generally provide you with access
to your personal information subject to some exceptions under the Privacy Act.
We try to ensure that all information we hold about you is accurate and up to date. You can keep your
information up to date by letting us know of any changes to your personal information. If you would like to
request that we correct or update any personal information we hold about you, you may do so by contacting
our Privacy Officer.
We may take reasonable steps to verify your identity before granting access to or correcting your personal
Where we no longer require your personal information, we will take reasonable steps to destroy the
information or ensure that it is de-identified unless we are required by law to retain the information.
12. PRIVACY ENQUIRIES OR CONCERNS
If you have an enquiry or concern about our privacy practices, you can contact us on the details below.
You should include enough information to allow us to identify you and understand your enquiry or concern.
All privacy enquiries and concerns will be reviewed, investigated (if required) and responded to within a
If you are not satisfied with our response, you can contact us directly to discuss your concerns or lodge a
complaint with the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or calling
1300 363 992.
13. CONTACT INFORMATION
If you would like further information about our privacy practices, would like to lodge a request to access or
correct your personal information, or would like to contact us regarding any privacy enquiries or concerns,
please contact our Privacy Officer at:
Post: Level 2, 6 Palmer Parade, Cremorne, Victoria 3121